Where can I install the eProWallbox?
eProWallbox can be installed both indoor and outdoor. In restricted and private access areas (e.g. closed box) installation is possible. As for the common areas of the condominium, installation is possible in places with restricted access, if provided for by the condominium rules and if an adequate electrical connection is available.
What are the necessary precautions for an outside installation?
eProWallbox is a device with IP55 protection rating and is therefore suitable for installation in an external environment. In general, atmospheric agents do not constitute a limit to use. All plastics are in a specific polycarbonate for outdoor installations. It is not recommended to install the device under direct sunlight or exposed to rain, if necessary, install a canopy to protect the product. eProWallbox is resistant to sunlight, however, during charging, heat is generated inside the wallbox and may lead to overheating beyond the maximum operating temperatures. eProWallbox is however equipped with a safety system that reduces the charging current when the maximum temperatures are exceeded.
Can anyone install the eProWallbox?
With a permanent connection to the electrical network, the installation requires the intervention of qualified personnel for the design and construction of a dedicated and certified electrical system
Can I increase the power of the eProWallbox?
eProWallbox maximum output is 22 kW. During the installation phase the qualified personnel must set the required type of input power supply (single-phase or three-phase) and the maximum power the device will deliver, according to the contractual power of your dwelling. You may not change this parameter on your own after the installation. If necessary, you can contact our Customer Support and ask for the intervention of qualified personnel.
What are the average charging times with eProWallbox?
It is possible to simply calculate the charging times using the formula: EV battery capacity (kWh) / Wallbox charging power (kW). For example a Jeep Renegade with a battery capacity of 11.4kWh is fully recharged in approximately 3 hours, using a wallbox with a charging power set at 3.7kW and in an hour and twenty minutes at 7.4kW.
How can I check the status of my eProWallbox?
Thanks to its touch display, eProWallbox can provide information in real-time about connectivity status, charging session details, errors. All this information is also available on the eSolutions Charging App.
How do I connect the eProWallbox to WiFi/Internet
eProWallbox is delivered with a SIM card for internet connection through 4G, already installed. To setup WiFi connection on the wallbox, check that the signal is sufficient and follow the step on the app.
Does eProWallbox works also without an internet connection?
Yes, it works but without access to WiFi or data. Both configuration and management of the device must be done via Bluetooth
Can I open the Wallbox in case of malfunction?
No, in the event of a malfunction, call technical support without intervening on the device.